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NEW QUESTION 22
A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates. You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Exchange rates are automatically updated.
- B. By default, all available currencies can be used.
- C. Exchange rates need to be updated manually.
- D. By default, a base currency is available and other currencies can be added as needed.
Answer: C,D
Explanation:
Reference:
https://themscrmexpert.wordpress.com/2016/12/29/understanding-organizations-base-currency-in-dynamics- 365-crm/
NEW QUESTION 23
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
- A. The case continues to remain in the agent's personal queue until someone else selects the item from the queue.
- B. The case is removed from the agent's personal queue and returned to the original support queue.
- C. The case is removed from all queues.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues
NEW QUESTION 24
A cable installation company is implementing Dynamics 365.
You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use
NEW QUESTION 25
A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.
The company wants to ensure that they can implement key marketing features without requiring any customizations.
Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Regulatory compliance
- B. Registration and attendance
- C. Advertisers and print media and campaigns
- D. Session and speaker tracking
- E. Sponsors and sponsorships
Answer: B,D,E
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships
https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management
https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management
NEW QUESTION 26
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Open the Resource Utilization board and filter by the term expert plumber.
- B. Open the Schedule board and filter by the term expert plumber.
- C. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
- D. Open the client's project Gantt chart and filter by the term expert plumber.
Answer: A,B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization
NEW QUESTION 27
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