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NEW QUESTION 48

How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?

  • A. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
  • B. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
  • C. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
  • D. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.

Answer: B

NEW QUESTION 49

Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.

  • A. True
  • B. False

Answer: B

Explanation:

Explanation

Closed incidents are read-only for non-administrators.

Incidents can only be reopened by users with the admin role.

Users with the itil role cannot reopen closed incidents.

ESS users have a Reopen Incident button on resolved Incidents

NEW QUESTION 50

According to the OOTB implementation, you can only create normal change or emergency change from a problem, but not standard change.

  • A. False
  • B. True

Answer: B

NEW QUESTION 51

A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.

Which feature of Apex code is required to facilitate this solution?

  • A. describeSObjects()
  • B. REST API
  • C. Dynamic Schema binding
  • D. SOSL queries

Answer: A

Explanation:

Explanation/Reference:

NEW QUESTION 52

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